Cookie Policy
*How we use cookies and similar technologies*
*Last updated: June 26, 2026*
This Cookie Policy explains how TrackScene Studio ("we", "us", or "our") uses cookies, pixels, local storage, and similar technologies when you visit trackscene.ai or use our platform and services.
By using TrackScene Studio, you agree to our use of cookies and similar technologies as described in this Cookie Policy.
What Cookies Are
Cookies are small data files placed on your device when you visit a website. They help websites remember information about your visit, such as login status, preferences, session activity, and how you interact with the site.
Pixel tags, web beacons, tracking pixels, and similar technologies are small pieces of code or images that help us understand how users interact with our website, platform, emails, and marketing campaigns.
Why We Use Cookies
TrackScene Studio uses cookies and similar technologies to:
- Keep the platform secure
- Help you log in and stay logged in
- Remember your preferences
- Improve website and platform performance
- Understand how users interact with our services
- Measure the effectiveness of marketing campaigns
- Improve our product, content, and user experience
How Cookies Work
When you visit TrackScene Studio, our website or service providers may place cookies on your device. These cookies allow us to recognise your browser or device.
If you log in to your account, we may associate cookie information with your account so we can provide account-specific features, maintain your session, and improve your experience.
Some cookies are set directly by TrackScene Studio. Others may be set by trusted third-party providers who help us operate, secure, analyse, advertise, or improve our services.
Types of Cookies We Use
Essential Cookies
Essential cookies are required for the website and platform to function properly.
These cookies may be used to:
- Allow secure login
- Maintain your session
- Process checkout and billing flows
- Protect your account
- Detect suspicious activity
- Prevent fraud and abuse
- Remember cookie consent choices
Without these cookies, some parts of TrackScene Studio may not work correctly.
Security Cookies
Security cookies help protect TrackScene Studio, your account, and our users.
These cookies may help us:
- Detect unauthorised access
- Identify suspicious activity
- Protect against fraud or misuse
- Secure active sessions
- Log users out when required
- Support password, authentication, and account security features
Preference Cookies
Preference cookies help us remember your settings and improve your experience.
These may include:
- Dashboard preferences
- Display settings
- Saved login details where enabled
- Timezone or location preferences
- Preferred export settings
- Recently used platform features
Performance Cookies
Performance cookies help us understand how TrackScene Studio is performing.
We may use these cookies to:
- Monitor page load times
- Detect platform errors
- Improve speed and reliability
- Understand server performance
- Troubleshoot technical issues
- Improve rendering, upload, and export workflows
Analytics Cookies
Analytics cookies help us understand how users find and use TrackScene Studio.
We may use analytics cookies to understand:
- Which pages users visit
- Which features are used most often
- How users move through the platform
- Where users experience errors or drop off
- Which devices and browsers are used
- How our website and product can be improved
Analytics data may be collected in aggregated or anonymised form where possible.
Marketing Cookies
Marketing cookies may be used to measure and improve advertising campaigns.
These cookies may help us:
- Understand which campaigns bring users to TrackScene Studio
- Measure ad performance
- Avoid showing irrelevant ads
- Track conversions from marketing campaigns
- Improve our messaging and offers
Some marketing cookies may be placed by third-party platforms, such as advertising networks or social media platforms. These third parties may use cookies according to their own privacy and cookie policies.
Email Tracking Technologies
Some emails from TrackScene Studio may include pixels or similar technologies to help us understand whether emails are opened, links are clicked, or messages are delivered successfully.
We use this information to improve communication, support, onboarding, product updates, and marketing where permitted.
Third-Party Cookies
TrackScene Studio may use trusted third-party providers for services such as:
- Payment processing
- Authentication
- Cloud hosting
- Analytics
- Error monitoring
- Customer support
- Email delivery
- Advertising and marketing
- AI processing and media rendering
These third parties may set their own cookies or similar technologies when providing services to TrackScene Studio.
We do not control third-party cookies. Their use is governed by the privacy and cookie policies of the relevant third-party providers.
Managing Cookies
You can control or delete cookies through your browser settings.
Most browsers allow you to:
- View cookies stored on your device
- Delete existing cookies
- Block cookies from specific websites
- Block third-party cookies
- Block all cookies
Please note that blocking or deleting cookies may affect your ability to use some features of TrackScene Studio, including login, checkout, account security, project access, and platform preferences.
Do Not Track Signals
Some browsers offer "Do Not Track" settings. These signals are not yet standardised across all browsers and services.
TrackScene Studio does not currently respond to Do Not Track signals. However, you can manage cookies and tracking preferences through your browser settings and any cookie consent tools available on our website.
Your Choices
Where required, we may ask for your consent before using certain non-essential cookies, such as analytics or marketing cookies.
You may be able to update your cookie preferences through the cookie banner or settings tool available on our website.
You can also opt out of certain third-party advertising and analytics tools through the settings provided by those third parties.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our technology, service providers, legal requirements, or business practices.
When we update this policy, we will revise the "Last updated" date above.
Contact
If you have questions about this Cookie Policy, contact us at support@trackscene.ai.